Monarch Resort & Casino, Inc.

atlantis casino ui ux mobile apps dashboard
Spearheaded cohesive digital experiences on all company apps and websites. Managed company-wide UX for the player rewards app, hotel property websites and third-party integrations.

Digital Key

Collaborated with development team on new product features like digital key. The video here depicts the viewpoint of a signed in user from the user’s reservations page. This process allows the user to capture a digital key from the hotel management system, generate a unique token that can be used on a bluetooth enabled door lock.

This UX prototype also shows bluetooth error messages that might be encountered if the user isn’t close enough to the door.

Led the design thinking behind complex user experiences by creating personas for our major guest tiers and taking those user journeys through our prototypes.
style guides and color design systems
Created design systems, style guides, and materials to support Marketing team and consistent guest-facing brand experience.

User Registration Rebuild

Rebuilt the user registration system to accommodate users that had created a rewards account at the club desk. This lowered customer service issues regarding being unable to sign up from 10 incidents a week to less than 1 a week.

UX Case Study


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Download this Case Study as PDF

Other Site Improvements

Collaborated with development team on new product features including digital key, online check-in, improved account registration signup, and free online games.

Refined or rebuilt profit areas of the websites and apps, such as sign-in, hotel room bookings, gift cards, concert tickets and spa treatments.

Maintained the UI and logic for internal apps for HR, IT and Food and Beverage departments.

User Experience (UX) · UX Research · Usability Engineering · Front-End Development · Analytical Skills • Design Systems