Stash Storage

Led on-demand storage startup from ground zero to receiving orders on a new web site and app within 6 months. Created customer on-boarding app product design and worked with ReactJS team to finalize app and architecture. Provided data-driven analysis (BI) of entire company operation, detailing customer flows & dropouts, and making fast iterations to improve upon the user experience.

Stash Storage onboarding app
Stash Storage is on on-demand technology driven company focused on storing customers’ items without ever having to visit a storage unit. The ReactJS web app handles the onboarding and quoting process so that the company knows everything they need to assist new customers.

User Experience (UX) · UX Research · User Interface (UI) · Front-End Development · UX Research/Analytics • Design Systems • Business Intelligence (BI) • ReactJS

stash storage user onboarding flow ux ui
The customer onboarding user flow includes a zip code geo-location check, email address query with Salesforce API to ensure the user is not already a lead, storage plan selection and appointment setup.

Stash Storage App Prototype

This early prototype shows the customer onboarding process:

  • Zip code check
  • Plan selection
  • Protection plan selection
  • User registration
  • Appointment scheduling
  • Payment details
  • Order confirmation